FIRST TIME CLIENTS MUST CALL AND SCHEDULE APPOINTMENTS. Spa services are available by appointment only. In order to ensure that you obtain your desired appointments, we recommend scheduling as far in advance as possible to ensure availability. To accommodate your desired appointment a credit card is required at the time of booking to guarantee your reservation. Gift Certificates may also be used in lieu of a credit card to hold your appointment. Certain services may require a $25 deposit to secure your appointment. The deposit will go toward the price of your service.
Gift Certificate Policy
Gift certificates are available in any amount of service and must be redeemed within 6 months from the date it was issued. Expired certificates may be redeemed, but a $15 reinstatement fee will be applied.
Any changes on gift certificates that were previously issued, will be charged a $15 administration fee.
Unfortunately, we are unable to process any returns or reimburse any payment transactions on gift certificates even if lost, misplaced or stolen. Gift certificates cannot be redeemed as cash.
NO REFUND FOR SPA PACKAGES; STORE CREDIT ONLY. Unfortunately, we are unable to process any returns or reimburse any payment transactions on gift certificates even if lost, misplaced, or stolen. Gift certificates cannot be redeemed as cash.
No Show/Cancellation Policy
Your spa treatments are reserved especially for you. We value your business and ask that you respect the spa’s scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance.
Any cancellations with less than 24 hours of notice are subject to a cancellation fee amounting to the cost of the scheduled service. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service or forfeit their gift certificate.
We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. Additionally, many times our staff will be functioning in an “on call” status and have traveled to the spa specifically for your service. For these reasons we are obligated to compensate our staff for their time as well as make up for the lost revenue.